Shipping policy

Shipping location

Our warehouse is located in Bali, Indonesia, and the shipping carrier that we use for international shipping is DHL express.

Worldwide deliveries

✔ FREE delivery for orders over EUR 200€
✔ 0-2 days dispatch

Estimated delivery time : 3-10 Business days depending of the shipping country.

Customs Duties & Taxes

Please be aware your country or national postal service may charge an additional customs duty, import tax or handling fee. Nataoka is legally required to declare the cost value on international shipments and will not be responsible for any applicable duty, value added taxes (VAT), import tax or handling fees charged to you by your country or postal service. If problems occur please contact your local post office or customs